1. YOUR HOLIDAY BOOKING
Subject to availability at time of booking. You must be 18 years of age or over Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business loss however suffered or incurred by you. When we confirm the booking these conditions of hire apply. We have the right to refuse any booking made prior to the issue of your written holiday conformation and if we do this we will inform you in writing and promptly refund any money you have paid. When the holiday conformation is received the details must be checked carefully and if anything is not correct, you should inform us immediately.
2. PAYING FOR YOUR HOLIDAY
When you book your holiday you pay a deposit to confirm your booking. We then send you written confirmation showing your holiday details. The balance of your holiday costs must be received no later than 6 weeks before the holiday commences. On any holiday booked less than 6 weeks before the start of the holiday, the full payment is required at the time of booking. For holidays booked less than two weeks before arrival your holiday must be paid for immediately. All holidays include booking fees, charges and VAT at 20% Should VAT increase or any Government bodies introduce additional taxes or levies which affect the price of your holiday we reserve the right to pass on any increases.
3. CANCELLATIONS OR CHANGES TO YOUR HOLIDAYS BY US
We would not expect to have to make any changes to your holiday arrangements, but if we do have to make alterations we will contact you as soon as possible and inform you of any cancellation or charge. If we have to change something or we have to cancel your original holiday we will if possible and as soon as possible arrange alternative accommodation of a similar type and standard for the same or similar time of year. (Though we reserve the right to charge you any difference in price if the alternative is advertised at a higher price than the original holiday accommodation). If the change or the alternative accommodation is acceptable, you must inform us within 48 hours of being advised of the change or proposed alternative accommodation, otherwise we will treat your booking as cancelled and refund any money you have paid to us. We shall not be liable for changes, cancellations or any other effect on your holiday, in such cases we will refund any money you have put to us.
4. BROCHURE DETAILS
We aim to ensure that the information provided is accurately conveyed in the brochure or advertisements. There may be small differences between the actual property and its description as we are always seeking to improve our services and facilities.
5. DEATH OR PERSONAL INJURY OR PROPERTY
6. IF YOU CHANGE OR CANCEL YOUR HOLIDAY
If you want us to cancel your holiday arrangements once we have issued your holiday conformation, an administration fee of £25 will be payable to us once any change has been made. However, it is important to realise that we have to treat any requests for change of property or holiday dates the cancellation of one holiday and the booking of another. In such cases cancellation charges may be incurred. We will advise you if this is the case and you must inform us within 48 hours whether you wish to continue with the original holiday arrangements or if you still wish to change your booking. If you advise us that you do not wish to continue with your original booking arrangements, or fail to contact us within the 48 hours, we shall treat your original booking as being cancelled by you. If you have to cancel your holiday you should write to us at the address shown on our brochure or booking form as soon as the reason for cancellation occurs. The day we receive your written notification of cancellation is the date on which your holiday arrangements are cancelled. A cancellation charge will be payable based on the number of days before the holiday and the date we received your cancellation as shown in the table below. This means that if you have paid the balance of the holiday cost and then have to cancel, you may receive a refund of part of the holiday cost. However, if you have not paid the total holiday cost you may be required to make a further payment to us. For the purpose of this table, holiday cost means the total cost of your holiday including any extra items. Cancellation Charges
Number of days before start of holiday that notification of cancellation is receivedAmount Payable
More than 56 daysFull Deposit (including any Balance of Deposit due)
29 ? 56 days50 % of total holiday cost, or Full Deposit (including any Balance of Deposit due) whichever is the greater.
15 ? 28 days75% of Holiday Cost
1 ? 14 days90% of Holiday Cost
0 daysTotal cost of Holiday
In order to ensure speedy receipt and processing of your cancellation, we recommend that your notification is sent by email or recorded delivery. If payment relating to the holiday is not paid by the appropriate date we can treat your holiday as cancelled by you and charge you cancellation charges which can be as high as the total cost of the holiday. When you book your holiday you take on the responsibility of paying for the holiday in full.
7. YOUR HOLIDAY ACCOMMODATION
You can arrive at your accommodation after 4.00pm on the start of your holiday, and you must leave by 10.00am on the last day. If your arrival is delayed you should advise us, so that alternative arrangements can be made. If you fail to arrive by midday on the day after the start date and you do not advise us of your late arrival, we may treat the booking as cancelled by you. You agree to keep the accommodation clean and tidy, and leave the property in a similar condition. You are responsible to us for the actual costs of any breakage?s or damaging or to the property ? along with any additional costs that may result ? which are caused by you or your party, and we require payment from you to cover any such costs. We are entitled to refuse to hand over to you, or repossess, accommodation if we reasonably believe that any damage is likely to be caused by you or your party or can repossess accommodation if damage has been caused. These circumstances will be treated as a cancellation by you. You cannot allow more people than the brochure states to stay in a property. If you do, we can refuse to hand over property to you, or can repossess the property. Either circumstance will be treated by us as a cancellation by you. You must allow us access at any reasonable time during your holiday. Smoking is not allowed in the cottages.
8. COMPLAINTS
If you are disappointed by your accommodation you should contact us and we will usually be able to deal with any problems and put them right. If you are not satisfied, you should, within 7 days of the end of your holiday, put your comments in writing. We recommend that these are sent by recorded delivery so that we can give them attention as quickly as possible.
9. LAW
The Holiday contract between you and us is subject to English Law.
10. YOUR RIGHTS
Your statutory rights are not affected by anything contained within these Conditions of Hire.
With the compliments of S &S Leisure
